We are concerned about our relationship with the employees, customers, suppliers, and members of the local community so we provide you with several ways to address your intimations, claims, complaints, or suggestions.

You can contact us by choosing the following communication channels:

  • by filling in the contact form on our website: https://www.alro.ro/en/petitions
  • by e-mail to: sesizari@alro.ro
  • in writing, by mail, to the address Alro S.A.Company, 116 Pitești street, postal code 230048, Slatina locality, Olt county.
  • in writing by putting it in one of the petition boxes, specially arranged and placed at the access gates in the company or in the sectors of activity.
  • or, you can leave a message on the phone number: 0349.880.551

Once the petition has been filed (which can be, an intimation, a claim, a complaint, a suggestion or a request for an audience), the resolution process will begin including the following steps:

  • your petition will reach the person nominated by Alro to receive, register, examine and take action to resolve it, the nominated person will also communicate the petition answer to you;
  • you will receive a registration number of the petition;
  • Alro will investigate and treat your petition confidentially;
  • if we need additional information during the investigation, we will ask you for it;
  • your personal data will be treated confidentially and will only be used to communicate to you the answer which will include the result of the investigation and will be known only by the person nominated by Alro;
  • Alro will respond to you as soon as possible but not later than 30 days. If your petition is complex, the analysis period may be extended, but not more than 90 days, in which case we will notify you.
  • we assure you that our answer will be clear and understandable and will be sent to you in the way you choose (e-mail or letter).


Thank you !

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